FAQ
What makes Isla & Me products unique?
Isla & Me products stand out for their plant-based ingredients, eco-friendly formulations, and a commitment to sustainability. We focus on using natural alternatives, like our botanical retinol substitute, which delivers results without harsh chemicals. Plus, every purchase helps plant a tree and rescues a plastic bottle from the sea, so you’re contributing to both your skin’s health and the environment.
Can I use Isla & Me products during pregnancy?
To be honest, we have not specifically tested our products on pregnant women, as that would require additional testing protocols. While we carefully formulate our products with natural and gentle ingredients, we always recommend consulting your doctor before using any new skincare products during pregnancy.
Are your products safe for sensitive skin?
Yes, our formulations are designed to be gentle and suitable for even the most sensitive skin types. We avoid harsh irritants, including synthetic fragrances and parabens, making Isla & Me products a great choice for delicate skin.
Are Isla & Me products vegan and cruelty-free?
Yes, all of our Skincare products are 100% vegan and cruelty-free. We never test on animals, and we ensure that all of our ingredients are ethically sourced.
What skin types are Isla & Me products suitable for?
Our products are formulated to be compatible with all skin types, including oily, dry, combination, and mature skin. Whether you’re dealing with acne, dryness, or signs of aging, Isla & Me has products to help balance and nourish your skin. You just need to choose the right products for your skin type.
Do your products contain artificial ingredients or harmful chemicals?
No, we prioritize using clean and natural ingredients. Our formulas are free from parabens, sulfates, artificial fragrances, and other common irritants that could damage your skin.
How long does it take to see results?
This varies depending on the product and skin type, but most people start seeing improvements in their skin within 2-4 weeks of consistent use. Our Botox-like serum and Retinal Serum are known for providing visible results relatively quickly.
Do you offer a money-back guarantee?
Yes, we offer a 60-day money-back guarantee. If you’re not satisfied with your purchase, just reach out to us, and we’ll be happy to assist with a hassle-free return or exchange.
Can I combine Isla & Me products with other skincare brands?
Yes, Isla & Me products are versatile and can be incorporated into your existing skincare routine. However, for best results, we recommend using them together, as they are formulated to complement each other.
How environmentally friendly is your packaging?
We use recyclable and sustainable materials for our packaging, reducing plastic waste wherever possible. Plus, every order contributes to environmental efforts, including tree planting and rescuing ocean plastic, making your skincare routine eco-friendly.
Where can I buy Isla & Me products?
You can purchase our products directly from our website, www.islaandme.co.uk. However, watch this space as we are going to be on various other platforms in the very new future!
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your location, and you can find more information on our website during checkout.
How long does it take to get my order?
As long as products are in stock, orders ordered before 2pm are dispatched same day and should be with you within 48hrs. Orders after this time will be sent the next business day. Should your item be out of stock, it will be sent as soon as stock is received. We aim not be out of stock of any items, however there maybe instances of high volumes of orders.